FAQ

What is the order cutoff time for same-day processing?

The order cutoff time is 1:00 PM (GMT). Orders placed after this time will be processed on the next business day.

How long does it take to process and deliver my order?
Order handling time is 1–3 business days (Monday–Friday). Delivery time is 4–8 business days (Monday–Friday).

Do you offer free shipping?
Yes, we offer free shipping on all orders.

Who are your shipping partners?
We work with trusted partners such as Evri and DDP to ensure safe and prompt delivery of your orders.

Can I return a product if I’m not satisfied?
Yes, we accept returns for both defective and non-defective products, as long as the eligibility criteria are met.

What are the eligibility criteria for returns?
Products must be new, unused, and in their original condition (this does not apply to defective products). The original packaging must be intact. A receipt or valid proof of purchase is required. Returns must be initiated within 30 days of receipt.

Do you offer exchanges?
No, we do not offer exchanges at this time.

How do I initiate a return?
Contact us at info@mommilytreasures.com to request a return. Our team will respond within 2 business days with further instructions. Follow the return instructions provided in your package or via email.

Is there a fee for returning items?
No, we offer free return shipping for all eligible returns and do not charge any restocking fees.

How long will it take to receive my refund?
Refunds will be processed within 7 days of receiving and inspecting the returned product. Refunds are issued to the original payment method.

What if I have more questions about shipping or returns?
You can reach out to us at info@mommilytreasures.com, and we’ll be happy to assist you.