Return & Refund Policy

Last Updated: October 15, 2026

At Mommily Treasures, we take pride in creating meaningful gifts that celebrate life's special moments. Your satisfaction is important to us, and we want every order to arrive exactly as expected.

We understand that sometimes things don't go as planned. Please review our Return & Refund Policy below to understand how we handle returns, replacements, cancellations, and refunds.

1. Our 30-Day Return Policy

We offer a 30-day return window for eligible products.

If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, provided the item meets our eligibility requirements.

To qualify for a return, your item must:

• Be unused and in its original condition.

• Be returned in its original packaging.

• Include any accessories or components supplied with the product.

• Be a non-personalised product, unless the item arrived damaged, defective, or incorrect.

Please note that personalised and custom-made products are subject to different conditions, as explained below.

2. Personalised & Custom-Made Products

Many of our products are specially created just for you, including personalised ornaments, journals, plaques, and other custom gifts.

Because these items are made to order using your chosen names, dates, messages, photographs, or other personal details, we do not accept returns or exchanges for personalised products due to a change of mind or customer ordering errors.

However, we will gladly offer a replacement or full refund if:

• Your item arrives damaged or defective.

• You receive the wrong product.

• There is a printing, engraving, or personalisation error caused by us.

• Your item differs materially from the product you ordered.

Please carefully review all personalisation details before completing your purchase.

We are unable to offer refunds or replacements for errors in information submitted by the customer unless we are responsible for the error.

3. Damaged, Defective, or Incorrect Items

We carefully prepare each order to ensure it meets our quality standards.

If your order arrives damaged, defective, or incorrect, please contact us at hello@mommilytreasures.com within 30 days of delivery.

When contacting us, please include:

• Your order number.

• A brief description of the issue.

• Clear photographs showing the damage, defect, or incorrect personalisation.

• A photograph of the packaging, if the item was damaged during shipping.

Once we have reviewed your request, we will arrange an appropriate resolution.

Depending on the circumstances, you may receive:

• A replacement at no additional cost.

• A full refund to your original payment method.

You will not be responsible for return shipping costs when the product is defective, damaged, or incorrect due to our error.

In some cases, we may not require you to return the damaged or incorrect item.

4. Non-Personalised Product Returns

Non-personalised products may be returned within 30 days of delivery, provided they are unused, in their original condition, and returned with their original packaging.

To initiate a return, please email hello@mommilytreasures.com with your order number and reason for the return.

Please do not send any items back without first contacting us.

Once your return request has been approved, we will provide return instructions and confirm any applicable shipping costs.

5. Refund Processing

Once we receive and inspect your eligible returned item, we will notify you whether your refund has been approved.

If approved:

• Refunds will be issued to your original payment method.

• We aim to process approved refunds within 7 business days of completing the inspection.

• Your bank or payment provider may require additional time to reflect the refund in your account.

For damaged, defective, or incorrect products that do not need to be returned, we will process your approved refund after reviewing your claim.

If you have not received your refund after the expected processing period, please contact us at hello@mommilytreasures.com.

6. Order Cancellations

Because many of our products are personalised and made to order, production may begin shortly after your purchase.

If you need to cancel an order, please contact us as soon as possible at hello@mommilytreasures.com.

We will do our best to accommodate your request.

However, once production has begun on a personalised product, we may be unable to cancel or modify the order.

Cancellation requests for non-personalised items will be reviewed based on their fulfilment status.

These conditions do not affect any cancellation or refund rights required by applicable law.

7. Exchanges

We do not offer standard product exchanges.

If you receive a damaged, defective, or incorrect product, we will arrange a replacement or refund where appropriate.

If you would like a different design, size, colour, or personalisation after placing your order, please contact us as soon as possible.

Changes cannot be guaranteed once production has started.

8. Shipping Delays & Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us so we can investigate.

We will review the tracking information and work with our shipping partners to determine the appropriate solution.

Where an order is confirmed lost in transit, we will offer a replacement or refund.

If we cannot ship your order within the promised timeframe, we will notify you and provide the cancellation or refund options required by applicable law.

9. Items Not Eligible for Standard Returns

Unless the item is damaged, defective, incorrect, or otherwise eligible for a remedy under applicable law, the following items cannot be returned for a change of mind:

• Personalised or engraved gifts.

• Custom-printed products.

• Made-to-order products featuring names, dates, messages, or photographs.

• Used products.

• Products returned outside the applicable 30-day return window.

Nothing in this policy limits any rights or remedies you may have under applicable consumer protection laws.

10. Contact Us

If you have questions about your order or need assistance with a return, replacement, or refund, our team is happy to help.

Mommily Treasures

Email: hello@mommilytreasures.com

Please include your order number in your message so we can assist you efficiently.

Thank you for choosing Mommily Treasures. We appreciate the opportunity to help you celebrate life's meaningful moments.