Privacy policy

Privacy Policy

Last Updated: October 15, 2026

At Mommily Treasures, we value your trust and are committed to protecting your personal information.

This Privacy Policy explains how Mommily Treasures, operated by Thandee-James Ltd ("we," "us," or "our"), collects, uses, shares, and protects personal information when you visit our website, place an order, or interact with our services.

Our website is https://mommilytreasures.com, and our products are currently offered for delivery within the United States.

By using our website, you acknowledge the data practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information.

Personal and Contact Information

When you place an order, create an account, or contact us, we may collect:

  • Full name

  • Email address

  • Billing address

  • Shipping address

  • Telephone number

  • Account information, where applicable

Order and Transaction Information

We collect information related to your purchases, including:

  • Products purchased

  • Order dates and transaction details

  • Order history

  • Shipping and delivery information

  • Payment status

  • Returns, refunds, and customer service enquiries

Payments are handled by payment service providers. We generally receive payment confirmation and limited transaction information rather than your full payment card details.

Personalisation Information

Because many of our products are personalised, we may collect information you provide to customise your order, including:

  • Names and initials

  • Special dates and years

  • Personal messages and gift inscriptions

  • Photographs and uploaded images

  • Other custom design instructions

This information is used to create and fulfil your personalised products.

Website and Device Information

When you visit our website, we and our service providers may automatically collect:

  • IP address

  • Browser and device information

  • Pages visited

  • Referral sources

  • Approximate location derived from technical information

  • Website interactions and shopping preferences

  • Cookies and similar tracking information

2. How We Use Your Information

We use personal information for legitimate business and customer service purposes, including:

Processing and Fulfilling Orders

  • Processing purchases and payments

  • Producing personalised gifts

  • Arranging shipping and delivery

  • Sending order confirmations and tracking updates

  • Managing returns, refunds, and replacements

Customer Support

  • Responding to questions

  • Resolving order problems

  • Handling complaints and requests

  • Communicating important service updates

Improving Our Website

  • Understanding website usage

  • Improving product listings and navigation

  • Identifying technical issues

  • Developing new products and services

Marketing and Communications

Where permitted by applicable law, we may use your information to:

  • Send promotional emails and special offers

  • Share information about new products

  • Provide personalised shopping recommendations

  • Measure advertising campaign performance

You may unsubscribe from marketing emails at any time using the unsubscribe link included in those messages.

Security and Legal Compliance

We may also process information to prevent fraud, protect our website, comply with legal obligations, maintain financial records, and resolve disputes.

3. Legal Bases for Processing

Where the UK General Data Protection Regulation (UK GDPR) applies, we rely on one or more of the following legal bases:

Contractual Necessity: Processing information necessary to fulfil orders, process payments, deliver products, and provide requested customer support.

Legitimate Interests: Operating and improving our business, providing customer service, preventing fraud, and maintaining website security, where those interests are not overridden by individuals' rights.

Legal Obligations: Maintaining records, complying with tax requirements, and responding to lawful requests.

Consent: Where required, obtaining permission for marketing communications, non-essential cookies, or other activities that depend on consent.

You may withdraw consent at any time where consent is the lawful basis for processing.

4. How We Share Your Information

We do not sell customer contact lists.

We may share personal information with trusted service providers when necessary to operate our business.

These may include:

E-commerce and Website Providers

Providers that host our online store, manage customer accounts, and support checkout functionality.

Payment Processors

Secure payment processing providers that handle transactions and help prevent payment fraud.

Production and Fulfilment Partners

Third-party manufacturers, print-on-demand providers, and fulfilment partners that produce personalised products.

For example, we may share the customer's name, shipping address, and relevant personalisation information with the partner responsible for producing and delivering an order.

Shipping Providers

Carriers and logistics providers that deliver purchases to customers.

Analytics and Marketing Providers

Where used, analytics and advertising providers may receive certain device, browsing, or transaction information to measure website activity and advertising performance.

Professional and Legal Advisers

We may share necessary information with accountants, legal advisers, regulators, or authorities where required or permitted by law.

We require service providers acting on our behalf to handle personal information appropriately and in accordance with applicable contractual and legal requirements.

5. Personalised Gifts and Uploaded Photographs

We understand that names, family photographs, and personal messages can carry special meaning.

When you provide personalisation content, we use it to create, process, and fulfil your order.

Your personalisation information may be shared with the production partner responsible for manufacturing your product.

We do not use customer-submitted photographs or private gift messages in public advertisements, product listings, or promotional materials without appropriate permission.

Please only submit photographs and other materials that you have the right or permission to use.

Personalisation information is retained only for as long as reasonably necessary for fulfilment, customer service, legal obligations, and legitimate business recordkeeping.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and understand how visitors interact with our store.

These may include:

Essential Cookies

Necessary for website operations, shopping carts, checkout, account security, and payment processing.

Functional Cookies

Help remember preferences and improve the shopping experience.

Analytics Cookies

Help us understand website traffic, visitor interactions, and website performance.

Marketing Cookies

Where enabled, these may help measure advertising effectiveness and deliver relevant advertisements.

Some cookies or tracking technologies may be provided by third-party services.

You can control or delete cookies through your browser settings. Where required by applicable law, we will provide additional consent or opt-out choices for non-essential tracking.

Disabling certain cookies may affect some website features.

7. Advertising and Personalised Marketing

We may use advertising services to promote Mommily Treasures products.

Where enabled, these services may use cookies, pixels, or similar technologies to measure advertising performance and show relevant advertisements.

Certain disclosures of browsing or advertising information may qualify as "sharing," "selling," or targeted advertising under applicable US state privacy laws, even where no money is exchanged.

Where required by applicable law, we will provide customers with appropriate notices and controls to opt out of these activities.

We do not knowingly sell or share personal information belonging to children under 16 for targeted advertising.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.

Retention periods depend on the type of information and the reason it was collected.

For example:

  • Order and transaction records may be retained to meet tax, accounting, and legal obligations.

  • Customer support communications may be retained to resolve disputes and maintain service records.

  • Personalisation files may be retained for fulfilment, customer support, or replacement requests.

  • Marketing information is retained until it is no longer needed or you withdraw consent, where applicable.

  • Website and analytics information is retained according to operational needs and applicable service settings.

When information is no longer required, we take reasonable steps to delete, anonymise, or securely dispose of it.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration, misuse, or disclosure.

These measures may include secure payment processing, access restrictions, and appropriate safeguards with our service providers.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

If you believe your information has been compromised, please contact us immediately.

10. International Data Transfers

Mommily Treasures is operated by Thandee-James Ltd, a company based in the United Kingdom, while our store primarily serves customers in the United States.

To fulfil orders and operate our services, information may be processed in the UK, United States, or other countries where our service providers operate.

Where UK data protection law requires safeguards for restricted international transfers, we use an appropriate lawful transfer mechanism.

You may contact us for further information about applicable international transfer safeguards.

11. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of eligible personal information.

  • Object to certain types of data processing.

  • Request restrictions on certain processing activities.

  • Request a portable copy of eligible personal information.

  • Withdraw consent where processing is based on consent.

  • Opt out of certain marketing or targeted advertising activities.

Some rights are subject to exceptions, including circumstances where information must be retained for legal compliance, fraud prevention, or other lawful purposes.

You have the right to object to processing based on legitimate interests, subject to applicable legal conditions.

To exercise an applicable privacy right, contact us at:

hello@mommilytreasures.com

We may need to verify your identity before fulfilling certain requests.

We will respond within the timeframe required by applicable law.

12. United States Privacy Rights

Residents of certain US states may have additional privacy rights under applicable state consumer privacy laws.

Depending on the law and whether it applies to our business, these rights may include:

  • Knowing what personal information is collected and used.

  • Requesting access to or deletion of personal information.

  • Correcting inaccurate information.

  • Obtaining a copy of eligible personal information.

  • Opting out of certain personal data sales, sharing, or targeted advertising.

  • Appealing a denied privacy request, where required.

  • Receiving equal treatment when exercising applicable privacy rights.

Where required by applicable law, we will recognise and process qualifying privacy preference signals.

We will not unlawfully discriminate against customers for exercising their privacy rights.

For privacy requests, email hello@mommilytreasures.com.

13. Children's Privacy

Our website is intended for adults purchasing gifts and other products.

Although we sell products that may be designed for children and families, our online services are not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without any consent required by applicable law.

If you believe a child has provided personal information to us without appropriate authorisation, please contact us so we can investigate and take appropriate action.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, or external services.

These third parties may have their own privacy policies and data handling practices.

We encourage customers to review those policies before sharing personal information.

We are not responsible for independent third-party websites or their privacy practices.

15. Email Marketing Preferences

If you subscribe to marketing communications, we may send you emails about new products, seasonal collections, discounts, and special offers.

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link in an email or contacting us directly.

Even if you unsubscribe from marketing messages, we may still send essential communications relating to existing orders, transactions, and customer service matters.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, technology, service providers, or legal requirements.

When updates are made, we will revise the "Last Updated" date.

If material changes require additional notice or consent under applicable law, we will provide that notice or obtain consent as required.

We encourage customers to review this page periodically.

17. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle personal information, please contact us.

Mommily Treasures

Operated by: Thandee-James Ltd

Company Registration Number: 13814088

Website: https://mommilytreasures.com

Email: hello@mommilytreasures.com

Registered business address: 22 Westfield Park, Wallsend, Newcastle Upon Tyne, NE28 8LB, United Kingdom

We will review privacy enquiries and respond in accordance with applicable legal requirements.

If you believe we have not resolved a data protection concern appropriately, you may have the right to complain to the relevant data protection authority, including the UK Information Commissioner's Office (ICO), at https://ico.org.uk.

Thank you for trusting Mommily Treasures with your special moments and meaningful gifts.